Refund policy

Return and Refund Policy

At Nubetta, we strive to provide you with the best shopping experience, and we want to ensure that you are completely satisfied with your purchase. However, we understand that issues may arise, so we have established the following return and refund policies:

  1. Returns for Defective or Damaged Products: If your product arrives damaged, defective, or in unsatisfactory condition, we will do everything we can to offer you a quick and satisfactory solution. To process the return, we will ask you to provide photos and videos of the damaged or defective item so that we can assess the issue and confirm that the product is indeed faulty. Once we receive the returned product, we will either refund your money or send you a replacement unit, based on your preference.

  2. Returns Due to Customer Choice (Color, Size, etc.): If the product is in good condition and functions correctly, we do not accept returns. In cases where the customer has made an incorrect choice regarding color, size, or any other option, we do not offer returns for such reasons.

  3. Return Process: If you wish to return a product for any of the reasons mentioned, you will need to send the item back to our facility. Return shipping costs will be the responsibility of the customer. Once we receive the returned product, we will either issue a refund or send you a replacement unit, as per your request.

  4. Return Timeframe: You have 30 days from the receipt of the product to request a return for damaged or defective items. After this period, we will no longer be able to accept returns.

  5. Refunds: Once we have received the returned product, we will process your refund through the same payment method used during the purchase. Processing time may vary depending on your bank or payment provider.

Our goal is to ensure that your shopping experience with Nubetta is always positive. If you have any questions or need more information about our return and refund policies, please don't hesitate to contact us. We are here to assist you and provide the best possible service.